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General information

Delivery & Refunds

Delivery information

Delivery services are provided by TNT/FedEx and DHL.

Ordered products are prepared in 3 business days.

SENSE6 sends a confirmation by email after the order is received.
Final confirmation is sent when a product has been dispatched.

In a final confirmation email the shipment number is included.
This number allows to monitor a shipment.

Please include a phone number in case the courier needs to contact you.

Please note that all terms are provided as guidelines only.
Payment or customs issues may cause a delay.

If you have further questions please contact: sales@sense-6.com

EU Countries

SENSE6 applies free of charge product delivery to all EU countries.
Delivery takes 3-5 working days.

Express delivery is possible for an additional 10 euros fee.
Delivery takes 1-2 working days.

Other countries

SENSE6 applies delivery to other continents and countries for an additional 15 euros fee.
Delivery takes 3-5 working days.

Returns

SENSE6 refunds items within 14 days after receiving them, provided they are returned in their original packaging with an original label. Also with no signs of use or misuse.

In case of jewelry products gold certificates cannot be removed.

Ensure that goods are clearly marked as returned goods on any customs or postal forms.
All returns must be sent by registered ways.

Shipment costs are non-refundable.

Please use the email sales@sense-6.com and write a message detailing your return.
SENSE6 contacts you after with return instructions.

Refunds

The refund will be made right after returned goods have been received.
SENSE6 sends a confirmation and will keep you updated every step of the way.

Please receive proof of postage.

If the PayPal payment was funded by credit card the money will go back to the card up to four days.

Refunds of transactions that were funded by a bank account or PayPal balance is credited instantly to the customer’s Bank or PayPal account.

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